Get back to the job, not the support queue.
Personal Pricing Engine — Handyman Edition v1.0 is a self-contained XLSX workbook. Start with the fastest path below, then email us if the problem remains.
Lost your download?
Use the purchase recovery page with the email used at Stripe Checkout. The system re-verifies the purchase before sending a fresh link.
Workbook will not open
The product is delivered as Personal-Pricing-Engine-Handyman-v1.0.xlsx. Microsoft Excel is the reference environment. Other XLSX-compatible applications may interpret formatting or formulas differently.
Not sure how to use it?
Open 00_START first, then configure 01_BUSINESS_BASE. Use 02_PRICE_A_JOB for each job and 03_WORKED_EXAMPLE to see the complete calculation.
What support is included?
- purchase, billing and duplicate-charge questions;
- download and recovery problems;
- basic questions about the documented workbook workflow;
- reproducible workbook errors;
- refund requests;
- privacy requests;
- product feedback and bug reports.
What is not included?
- personalized pricing or financial consulting;
- estimating how long your technical work should take;
- tax, accounting or legal advice;
- custom spreadsheet development or CRM integration;
- unlimited one-to-one implementation.
Contact support
Email acceso@masdeunapuerta.com. For access or billing, include the purchase email, product name and approximate purchase date. For a workbook problem, include the sheet, what you were trying to do and a screenshot if useful. Do not send card details or unnecessary private business information.
Feedback & bug reports
Send product feedback to acceso@masdeunapuerta.com. Useful feedback tells us what you were trying to do, what helped, what was confusing and what you expected instead.